Help Center

Website & Technical Help – Frequently Asked Questions

Q:

Do the ships offer Wi-Fi service?

A:

Disney Cruise Line offers multiple internet packages for purchase based on your online needs. Use the onboard Wi-Fi anywhere on the ship to chat, post pictures on social media or simply stay connected while at sea.

Once on board, open the Disney Cruise Line Navigator app and select "Connect to Internet," which will take you to a separate browser to view and purchase onboard internet plans.

Note that there is no cost for connecting to the ship’s Wi-Fi network when used only for the Disney Cruise Line Navigator app.

Connecting to Wi-Fi Once On Board

It’s easy to connect to Wi-Fi while on board. Simply join the DCL-GUEST Wi-Fi network, whether you’re at port or sailing at sea. To make sure everything works smoothly, head to your device’s Wi-Fi settings and turn off “Private Wi-Fi Address” and “Limit IP Address Tracking.” If you use a VPN, please disable it before trying to connect. Then, visit dclwifi.com to get started.

Should you need additional help, our Crew Members are happy to assist.

Learn more about wireless and cellular service on board Disney Cruise Line.